Miigen - Privacy Policy

Privacy Policy


Miigen is a trading name of Miigen (UK) Ltd, a company registered in Scotland under registration number SC392101.

This Privacy Policy provides you with information about the types of personal data that we collect from you and how we use that personal data. Words used in this Privacy Policy have the same meaning as is attributed to them in the terms and conditions.

What personal information do we collect

When you access and move around Miigen, register an Account with Miigen or otherwise use Miigen, we may collect some or all of the following personal data about you:

  • a username and password;
  • your name;
  • email address;
  • date of birth if signing up by Facebook;
  • content associated with you;
  • any correspondence with and from Miigen;
  • your preferences about receiving communications from Miigen and/or others;
  • information about your use of Miigen;
  • information about where you use Miigen, e.g. your IP address and country;
  • details we may ask you to submit to verify your identity

How do we use your personal information

As of 25th May 2018, the new laws governing data protection comes into force for all European Union countries, named GDPR Regulations 2018 (“GDPR”). Miigen is committed to this and adheres to the new laws. You agree to be contacted by Miigen unless you specifically opt out of receiving material from us via your account settings page.

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us:

  • to provide Miigen to you;
  • to tailor aspects of your experience of Miigen;
  • to associate your Account and your User Content with you;
  • to provide customer support;
  • to contact you by email and mobile communication (such as text (SMS) and "push" notification);
  • for customer satisfaction and customer experience improvement purposes;
  • in connection with the prevention and detection of fraud and other crime;
  • to analyse any reported specific concerns relating to banned material;
  • to aid Miigen in statistical information for reports, promotion material or to support any funding application.

We may automatically collect anonymous information about your use of Miigen. For example, we may automatically log which parts of Miigen you access, which web browser you deploy and the website from which you linked to Miigen. You cannot be identified from any of this information. It enables us to compile statistics about the use of Miigen, and to help target aspects of Miigen to you more accurately.

Disclosing your personal data

We will not disclose any of your personal data without your permission unless:

  • we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
  • we are in negotiations with a third party for the sale or purchase of any of Miigen's business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • Miigen, or substantially all of its assets, is acquired by a third party, in which case personal data held by Miigen about its customers will be one of the transferred assets; or to enforce or apply the terms and conditions and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.
  • If you are one of our promotion winners, we may be required to pass your personal information onto a third-party to fulfil the prize, for example a hotel, flight company, or a supplier of an item for delivery purposes. This list is not exhaustive and can vary on the nature of the prize.

Email preferences

Emails we may send to you fall into three categories:

  • Emails (we call them newsletters) which provide you with information about things that we think may interest you or Users generally. You can notify us of your preferences concerning our newsletters here: www.miigen.com.
  • Emails providing you with information about third parties' offers, products and services; in order to receive these "Third Party Messages" you must actively opt to do so. Should you wish to, you can opt out of receiving Third Party Messages here: www.miigen.com.
  • The emails that we send concerning activity on your Miigen Account ("Service Messages"), specifically:
    • To notify of important information concerning the Miigen service (such as to notify you of maintenance which is to take place)
    • Surveys to capture feedback on your use of Miigen
    • Surveys to capture feedback on contact with our customer service team
    • To remind you that you have an Account
    • Language specific emails for marketing purposes.

Please note that you cannot opt-out of receiving Service Messages. Similarly, you cannot opt-out of receiving emails which (a) we need to send you in accordance with the Miigen Terms of Use, (b) notify you of changes to the Miigen Terms of Use, or to policies we apply under the Miigen Terms of Use, or (c) we consider necessary for your or our security.

Cookies and related technologies

Our Site and App uses cookies to distinguish you from other users of the Site and App. This helps us to provide you with a good experience when you browse, and also allows us to improve, the Site and App. By visiting or using the Site and App with your browser and/or device set to allow cookies, you are consenting to our use of cookies for the purposes set out below.

A cookie is a small file of letters and numbers that we store on your browser or in the hard drive of your device. Cookies contain information that is transferred to your device's hard drive.

To make full use of our Site and App and to benefit from certain personalised features, your computer, tablet, mobile phone or other device will need to be set up to accept cookies. The Site and App (like many other interactive services) will not work properly when cookies are blocked.

The list below details the cookies used on our Site and App. We have outlined who sets these cookies and their purpose.

Party: connect.sid (Miigen)
Purpose: Authentication of users, and keeping users logged in.

We also use a technology known as html5 with local storage to store data locally within your browser ('local storage').

Local storage is used to store a small amount of data to help improve your Miigen experience. Specifically, we store data locally for error-logging purposes to help us catch errors quickly and fix them early, for authentication purposes (we only store a token to help authenticate your access to Miigen – we never store your password by this method), and for analytics which help us improve Miigen and also help our users make the best of their Miigen experience.

Managing Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Here's how to do it:

Google Chrome

  • In the settings menu, select 'show advanced settings' at the bottom of the page.
  • Select the 'content settings' button in the privacy section.
  • The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.

Mozilla Firefox

  • In the tools menu, select 'options' (MAC Users, go to the Firefox menu & select 'preferences')
  • Select the privacy tab in the options box.
  • From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tickbox.

Internet Explorer 9+

  • In the tools menu, select 'Internet options'.
  • Click the privacy tab.
  • You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

Safari Browser

  • In the settings menu / Safari menu, select the 'preferences' option.
  • Open the privacy tab.
  • Select the option you want from the 'block cookies' section.

All other browsers

  • For information on how to manage cookies via other browsers, please consult your documentation or online help files

What happens if I disable cookies?

This depends on which cookies you disable, but in general the Miigen site will not operate properly if cookies are off.

International transfers

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area (EEA) and to other Miigen group companies in connection with the above purposes. Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third party data processors deal with your personal data in accordance with this Privacy Policy.

Access to Information

The Data Protection Act 1998, and GDPR, gives you the right to access personal data held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

Links to third party sites

The Miigen site may, from time to time, contain links to the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.


We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures we implement reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally. However, note that it remains each User's responsibility:

  • to ensure no-one else uses Miigen through his/her Account;
  • to log off or exit from your Miigen Account when not using it;
  • to keep his/her password or other access information secret.

Deceptive emails

We will never ask you to confirm the details of your Account or payment method by email or mobile communication. If you receive such contact, please do not respond to it.

Updates to this policy

In order to respond to developments in our industry, its technology and our business, we may make changes to this Privacy Policy from time to time. It was last updated on 24th May 2018.