Miigen - Privacy Policy

Privacy Policy

Introduction

Miigen is a trading name of Miigen (UK) Ltd, a company registered in Scotland under registration number SC392101.

This Privacy Policy provides you with information about the types of personal data that we collect from you and how we use that personal data. Words used in this Privacy Policy have the same meaning as is attributed to them in the terms and conditions.

Controller's contact details

Miigen (UK) Ltd is the controller for the personal information we process, unless otherwise stated. There are many ways you can contact us and post.

Our postal address:
Unit 1b, 15 Borrowmeadow Road,
Springkerse Industrial Estate,
Stirling,
FK7 7UW,
Scotland, United Kingdom

For general enquiries via email please use the contact form located in our website footer (www.miigen.com). For data protection enquiries via email please contact: gdpr@miigen.com.

For any queries regarding data protection please make your post as deliverable to "DPO" or "Data Protection Officer".

Your data protection rights

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. Details on this right can be found here.

Your right to rectification

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

If you require to change any of your account information on our system, please visit these helpful guides.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

If you are looking to remove your account from our system, visit www.miigen.com/support/how-do-i-delete-my-account/.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

Your right to object to processing

You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here.

Your right to data portability

This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

If you are looking to export your account data from our system, visit www.miigen.com/support/how-do-i-export-my-information/.

If we are processing your information for criminal law enforcement purposes, your rights are slightly different. Please see the relevant section of the notice.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at gdpr@miigen.com if you wish to make a request.

Sharing your information

We will not share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

In some circumstances we are legally obliged to share information. For example, under a court order or where we cooperate with other European supervisory authorities in handling complaints or investigations. We might also share information with other regulatory bodies in order to further their, or our, objectives. In any scenario, we'll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.

Links to other websites

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.

Your right to complain

We work to high standards when it comes to processing your personal information. If you have queries or concerns, please contact us at gdpr@miigen.com and we'll respond.

If you remain dissatisfied, you can make a complaint about the way we process your personal information to the Information Commissioner's Office. Please follow this link to see how to do that.

Updates to this policy

In order to respond to developments in our industry, its technology and our business, we may make changes to this Privacy Policy from time to time. It was last updated on 26 May 2022.

What personal information do we collect

When you access and move around Miigen, register an Account with Miigen or otherwise use Miigen, we may collect some or all of the following personal data about you:

  • a username and password;
  • your name;
  • email address;
  • date of birth if signing up by Facebook;
  • content associated with you;
  • any correspondence with and from Miigen;
  • your preferences about receiving communications from Miigen and/or others;
  • information about your use of Miigen;
  • information about where you use Miigen, e.g., your IP address and country;
  • details we may ask you to submit to verify your identity

How do we use your personal information

As of 25th May 2018, the new laws governing data protection comes into force for all European Union countries, named GDPR Regulations 2018 ("GDPR"). Miigen is committed to this and adheres to the new laws. You agree to be contacted by Miigen unless you specifically opt out of receiving material from us via your account settings page.

Your personal data will be collected, processed, stored and used by us, and passed to and processed by our subsidiary and/or affiliated companies and other data processors acting under contract with us:

  • to provide Miigen to you;
  • to tailor aspects of your experience of Miigen;
  • to associate your Account and your User Content with you;
  • to provide customer support;
  • to contact you by email and mobile communication (such as text (SMS) and "push" notification);
  • for customer satisfaction and customer experience improvement purposes;
  • in connection with the prevention and detection of fraud and other crime;
  • to analyse any reported specific concerns relating to banned material;
  • to aid Miigen in statistical information for reports, promotion material or to support any funding application.

We may automatically collect anonymous information about your use of Miigen. For example, we may automatically log which parts of Miigen you access, which web browser you deploy and the website from which you linked to Miigen. You cannot be identified from any of this information. It enables us to compile statistics about the use of Miigen, and to help target aspects of Miigen to you more accurately.

How can you delete your account?

Deleting accounts is a manual process, accessed here: www.miigen.com/deleteaccount.aspx.

There are a series of steps which you are taken through, which will handle each element of your data and account. Each step requires confirmation in order to proceed to the next. Once all steps are completed, the account will be deleted. There is an option to export your data held with us during account deletion, and this export will be retained separately for a period of 7 days after which the export data is automatically removed from our system.

A more detailed guide on how to remove your account can be found at www.miigen.com/support/how-do-i-delete-my-account/.

We retain the right to remove accounts which do not meet our terms and conditions or which are requested to be removed by the necessary police enforcement agencies.

How can you request to delete all your personal information?

You may request the deletion of all personal data separately from the manual steps above, you can email gdpr@miigen.com from your registered account email address. We reserve the right to do this within 30 days in line with GDPR policies.

If you wish specific information removed, such as images or memories, please visit the relevant section at www.miigen.com/support/miigen/ where instructions can be found to remove these items.

Disclosing your personal data

We will not disclose any of your personal data without your permission unless:

  • we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);
  • we are in negotiations with a third party for the sale or purchase of any of Miigen's business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • Miigen, or substantially all of its assets, is acquired by a third party, in which case personal data held by Miigen about its customers will be one of the transferred assets; or to enforce or apply the terms and conditions and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.
  • If you are one of our promotion winners, we may be required to pass your personal information onto a third-party to fulfil the prize, for example a hotel, flight company, or a supplier of an item for delivery purposes. This list is not exhaustive and can vary on the nature of the prize.

Email preferences

Emails we may send to you fall into three categories:

  • Emails (we call them newsletters) which provide you with information about things that we think may interest you or Users generally. You can notify us of your preferences concerning our newsletters here: www.miigen.com.
  • Emails providing you with information about third parties' offers, products and services; in order to receive these "Third Party Messages" you must actively opt to do so. Should you wish to, you can opt out of receiving Third Party Messages here: www.miigen.com.
  • The emails that we send concerning activity on your Miigen Account ("Service Messages"), specifically:
  • To notify of important information concerning the Miigen service (such as to notify you of maintenance which is to take place)
  • Surveys to capture feedback on your use of Miigen
  • Surveys to capture feedback on contact with our customer service team
  • To remind you that you have an Account
  • Language specific emails for marketing purposes.

Please note that you cannot opt-out of receiving Service Messages. Similarly, you cannot opt-out of receiving emails which (a) we need to send you in accordance with the Miigen Terms of Use, (b) notify you of changes to the Miigen Terms of Use, or to policies we apply under the Miigen Terms of Use, or (c) we consider necessary for your or our security.

Website visitors

Cookies and related technologies

Our Site and App uses cookies to distinguish you from other users of the Site and App. This helps us to provide you with a good experience when you browse, and also allows us to improve, the Site and App. By visiting or using the Site and App with your browser and/or device set to allow cookies, you are consenting to our use of cookies for the purposes set out below.

A cookie is a small file of letters and numbers that we store on your browser or in the hard drive of your device. Cookies contain information that is transferred to your device's hard drive.

To make full use of our Site and App and to benefit from certain personalised features, your computer, tablet, mobile phone or other device will need to be set up to accept cookies. The Site and App (like many other interactive services) will not work properly when cookies are blocked.

The list below details the cookies used on our Site and App. We have outlined who sets these cookies and their purpose.

Party: connect.sid (Miigen)
Purpose: Authentication of users, and keeping users logged in.

We also use a technology known as html5 with local storage to store data locally within your browser ('local storage').

Local storage is used to store a small amount of data to help improve your Miigen experience. Specifically, we store data locally for error-logging purposes to help us catch errors quickly and fix them early, for authentication purposes (we only store a token to help authenticate your access to Miigen – we never store your password by this method), and for analytics which help us improve Miigen and also help our users make the best of their Miigen experience.

Managing Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Here's how to do it:

Google Chrome

  • In the settings menu, select 'show advanced settings' at the bottom of the page.
  • Select the 'content settings' button in the privacy section.
  • The top section of the page that then appears tells you about cookies and allows you to set the cookies you want. It also allows you to clear any cookies currently stored.

Mozilla Firefox

  • In the tool's menu, select 'options' (MAC Users, go to the Firefox menu & select 'preferences')
  • Select the privacy tab in the options box.
  • From the dropdown choose, 'use custom settings for history'. This will bring up the options for cookies and you can choose to enable or disable them by clicking the tick box.

Internet Explorer 9+

  • In the tool's menu, select 'Internet options'.
  • Click the privacy tab.
  • You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies. Safari Browser
  • In the settings menu / Safari menu, select the 'preferences' option.
  • Open the privacy tab.
  • Select the option you want from the 'block cookies' section. All other browsers
  • For information on how to manage cookies via other browsers, please consult your documentation or online help files

What happens if I disable cookies?

This depends on which cookies you disable, but in general the Miigen site will not operate properly if cookies are off.

Analytics

When you visit www.miigen.com, there are third-party services in use, this includes Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This is done to find out such things as the number of visitors to various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do collect personal data through our website, we'll be upfront about this. We'll make it clear when we collect personal information and we'll explain what we intend to do with it.

Third party login services

You can log in to our site using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.

Services like Facebook Connect also give you the option to post information about your activities on this Web site to your news feed to share with others within your network.

For further details on the privacy policy of sign-in services please check with the appropriate provider.

Security

We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no computer system is completely secure, we believe the measures we implement reduce the likelihood of security problems to a level appropriate to the type of data involved.

We have security measures in place to protect our database of Users and access to this database is restricted internally. However, note that it remains each User's responsibility:

  • to ensure no-one else uses Miigen through his/her Account;
  • to log off or exit from your Miigen Account when not using it;
  • to keep his/her password or other access information secret.

We host backups with Microsoft Azure in the UK, and this data is held for up to five years. The Azure privacy policy can be found here.

Deceptive emails

We will never ask you to confirm the details of your Account or payment method by email or mobile communication. If you receive such contact, please do not respond to it.

International transfers

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area (EEA) and to other Miigen group companies in connection with the above purposes. Please be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom; however, we always require that third party data processors deal with your personal data in accordance with this Privacy Policy.